Workplace Diversity and Its Influence on Job Satisfaction and Work Output in Bangalore-Based IT Firms

Abstract

This study investigates the influence of workplace diversity on job satisfaction and work output in Bangalore-based IT firms, focusing on Wipro, Infosys, Accenture, Tech Mahindra, and Tata Consultancy Services (TCS). The objectives were threefold: to examine the relationship between diversity and job satisfaction, to assess the impact of diversity on work output, and to compare diversity management practices across the selected organizations. A descriptive and analytical research design was adopted, with data collected from 120 employees using a structured questionnaire comprising three levels—basic, moderate, and advanced—measured on a five-point Likert scale. Descriptive statistics revealed a predominantly young and qualified workforce, with most respondents falling in the 21–30 age range and possessing graduate or postgraduate degrees. Correlation analysis suggested a modest positive association between diversity and job satisfaction, but a weaker relationship between diversity and work output. Regression analysis indicated that diversity and job satisfaction did not strongly predict work output, emphasizing the role of organizational culture and leadership as potential mediating factors. The findings suggest that while diversity initiatives can enhance employee satisfaction, their direct impact on productivity is limited unless supported by inclusive practices, equitable opportunities, and a collaborative workplace culture.