Role of Intrinsic and Extrinsic Rewards in Enhancing Employee Productivity in Assam’s Telecom Industry – A Literature Review

Abstract

This paper examines how intrinsic and extrinsic rewards influence employee productivity in Assam’s telecom industry. Drawing on foundational motivation theories - Herzberg’s Two‑Factor Theory, Vroom’s Expectancy Theory, Kahn’s engagement framework, and Self‑Determination Theory (SDT) and triangulating them with recent empirical evidence and sectoral data, we build a context‑specific model for frontline and network‑operations roles prevalent in Assam.