Exploring Doctors' Views and Challenges in Adopting Telemedicine in India: A Qualitative Study

Abstract

Background

The COVID-19 pandemic has rapidly catalysed worldwide adoption and implementation of telemedicine in India. However, healthcare professionals' acceptance, views, and experiences with this technology are crucial for successful integration and sustained use. This qualitative study investigated doctors' perspectives, challenges, and experiences in adopting telemedicine in India post-COVID-19. The findings provide insights for developing strategies to optimize its implementation in the Indian healthcare system.

Methods

This study utilised a qualitative research design, specifically in-depth interviews, to gather data from doctors practicing in various healthcare settings throughout India. The collected data was analysed using a thematic approach, which involved identifying and analysing recurring patterns and themes from the interviews. Purposive sampling was used to ensure representation from diverse specialties, experience levels, and geographical locations.

Results

From the doctors' perspectives, major challenges were observed in the adoption of telemedicine in India. Some of them are lack of physical examination, non-availability of comprehensive and suitable application to practise telemedicine, and the awareness of technology by the stakeholders. The challenges they face in implementing and integrating telemedicine into their clinical practice, concerns regarding privacy and data security, and their readiness for sustained telemedicine adoption.

Discussion

There are multiple factors which influence the telemedicine adoption in India. The findings indicate that telemedicine practices should resemble and be aligned with traditional clinical workflows for effective and long-term integration of telemedicine into the Indian healthcare system. The findings of this study will contribute to enhancing healthcare access, quality, and resilience, ultimately ensuring efficient delivery in the post-pandemic era.