Evaluation of Subscriber Base and Service Efficiency in Indian Telecom Industry- A Comparative Study of Select Telecom Enterprises

Abstract

The study evaluates the subscriber base and service efficiency of three prominent telecom companies in India: Bharti Airtel, Vodafone Idea, and BSNL. With the telecom industry being a critical driver of digital transformation, understanding the dynamics of market share and performance is essential. This comparative analysis focuses on the market share trends, subscriber base fluctuations, and overall market performance of the selected companies over a specified period. The study also examines the service efficiency of each company, considering factors such as network coverage, customer satisfaction, and service reliability. By providing insights into the strengths and weaknesses of each company, the research aims to contribute to strategic planning and decision-making in the highly competitive telecom sector.