Moving Forward Through a Realistic Method of Constructive Conflict Transformation: Enabling People Through Mapping Their Psychological Capital

Abstract

The workplace has become unavoidable to cultural diversity because of organizational globalization. Organizations must understand how cultural intelligence creates beneficial methods to solve conflicts between employees. The essential goal of this research investigates psychological capital and its effect on cultural intelligence development leading to positive conflict resolution practices. The main purpose of this paper establishes a conceptual model which explains how psychological capital affects cultural intelligence. This paper uses empirical research which combines direct observation with experiential evidence as its research method. Two leading Information Technology companies operating at Tidal Park in Chennai serve as the research sample for their employee workforce. The study uses multistage random sampling technique to select a group of respondents as samples. Maximum Likelihood Estimation and SEM analyze the prediction capability along with overall fitness of the projected “KOUS PsyCap Model.” Psychological capital explains 59.6% of cultural intelligence variance among respondents according to research outcome.