Unveiling the Synergy Between TAM and TTF: The Mediating Role of Symbolic Adoption in Enhancing Task Performance

Abstract

The current advancement of information technology has revolutionized the working of Human Resource (HR) in the mid-size organization. As new information systems has been introduced in almost every domain, there is an increasing need to examine the factors that impact HR employees’ symbolic adoption towards new information system. Further due to vulnerability of information system database there is a need to examine the technology trust associated with information system in mid-size organization.  The study also examines the relationship between Task-Technology Fit (TTF) & Technology Acceptance Model (TAM) with symbolic adoption of HR employees. Additionally, the study investigates the mediation role of Symbolic Adoption of new information system to explain the effects of Task-Technology Fit and Technology Acceptance Model factors on individual performance. The 319 HR employees from mid-size organizations working with HRIS responded to the survey questionnaire. The data were analysed using SEM- AMOS. The partial mediating role of symbolic adoption of new information system has been established between the study variables. The study finding also reveals that actual use of information system alone does not predict individual performance, rather it modifies the strength or direction of the engagement-performance relationship. Further, the research implications, limitations, and future recommendations were discussed.