Influence Of Work Life Balance And Emotional Intelligence On Employee Performance

Abstract

This chapter presents a breakdown of the concept of emotional intelligence, outlines the objectives of the study, discusses the research methodology, and states the problem under investigation. It also includes interviews with selected participants. Furthermore, the chapter examines how emotional intelligence influences the quality of customer service provided by Indian private sector banks and how this link is shaped by the banks’ capability to identify and respond effectively to customer needs. Data analysis was conducted using the SPSS software. To explore the relationships among the various examined variables, several statistical methods were employed, such as descriptive statistics (mean and standard deviation), t-tests, correlation coefficients, and regression analysis. Both primary and secondary data sources were used for information gathering. Among these, the most significant methods of primary data collection were structured questionnaires and in-depth interviews.