Role of IoT (Internet of Things) in Transforming In-Store Shopping Experiences

Abstract

The increasing prevalence of IoT in retail has promoted an alteration in customer experience via the insertion of digital information into premises. This research analyzes the impact of IoT technology on conventional in-store shopping experiences via facilitating the process of customization, the enhancement of operational efficiency, and an enhancement of consumer engagement. The research study utilizes primary data from 196 respondents and employs statistical methods to evaluate customer knowledge, contentment, especially apprehensions related to IoT applications in retailing. The Internet of Things (IoT) technology is substantially enhancing the in-store purchasing experience. Though customers express increased involvement & happiness from tailored & automated services, concerns over safety and information use persist as a significant hindrance. The report supports employing IoT as an incentive for improved consumer experiences while also encourages retailers to take responsibility in alleviating privacy issues