Bridging Hearts: How Emotional Intelligence Enhances Every Conversation

Abstract

Emotional Intelligence (EI) has evolved as a young psychological concept to a pillar of fruitful human communication. This paper is the synthesis of theory and evidence explaining the associations between EI and the enhancement of the quality of conversations at the intrapersonal, dyadic, and group. Based on the methods that Mayer-Salovey have formulated in their ability model, Goleman in his mixed or accommodating model and Bar-On in his trait framework, we will plot the processes by which EI makes a drastic change out of quid pro quo into empathic, faith-invoking communication. We next go through the empirical evidence on EI and conversational outcomes clarity, conflict, persuasion, and rapport, in romantic, organizational, educational, and clinical contexts. Lastly, we describe the boundaries, point out training interventions, and recommend further neuroscience and conversational AI research related studies. In conclusion, we want to point out that EI development is an individual necessity as well as a resource required by society to promote the inclusive, positive and heartfelt communication.