ANALYZING CHALLENGES FACED BY LEARNERS IN THE ADOPTION OF ONLINE DEGREE PROGRAMS IN HIGHER EDUCATION INSTITUTES

Online degree programs have greatly emerged as a trend in higher education to deliver greater flexibility and access in a lifelong learning setting. However, despite the merits of the online learning, learners encounter different types of challenges that might inhibit their performance and satisfaction in the online learning environment. Purpose of the study The purpose of this research is to take a critical look at issues facing students in online degree programs, especially the variations in experiences of learners in urban and rural settings. A hybrid research design was used to obtain wider and deeper insights into the learner experience. The quantitative data was collected from a survey instrument which was used with a purposive sample of 150 distance-learning degree students in a balanced ratio in terms of urban and rural ratio. The survey response frequency distribution also highlighted several critical barriers such as poor digital literacy, unstable Internet connections, lack of real time communication, time management problems and lack of motivation.