Impact of Work-Life Balance on Job Performance of Women Employees

Introduction: Work-life balance has been shown to have a significant impact on work performance and employee participation in his organisation. Employees' productivity and job satisfaction rise when they have a nice work life. The financial sector, educational institutions, and hospitals have been the focus of service industry study. Unfortunately, relatively little attention has been paid to the BPO industry, which employs a substantial number of urban residents. There is a scarcity of research on work-life balance in this industry, particularly among female employees.

Objective: The present study find out job performance and work-life balance of female BPO employees.

Methodology: For this objective, 280 women employees were chosen from three distinct BPOs: local, global, and domestic-international using a purposive sample approach. The study was both analytical and descriptive in character. A multi-method strategy to data collecting was adopted. Data collected with the help 5point likert scale questionnaire.

Result: The result shows that a happy work life, according to 77.8 percent of employees, lowers absenteeism, employees believe that a happy work life is useful in reducing employee turnover and improving productivity by 89.3 percent and 85.7 percent, respectively and more than 70% of employees believe that WLB improves physical and mental health, promotes morale, and increases job dedication.

Conclusions: The current research was an intriguing study that provided light on the working circumstances of BPO personnel and their impressions of them. Although the BPO business is renowned as the finest paymaster at the entry level, employees are dissatisfied with their working circumstances and the whole atmosphere.