Anand Muley, Jayaashish Sethi, U Rajeswari. “Examining Fintech Service Quality of Private Sector Banks in India: An Empirical Study Using Servqual Model”. Journal of Informatics Education and Research 4, no. 2 (June 25, 2024). Accessed March 28, 2026. https://www.jier.org/index.php/journal/article/view/1076.