Integrating AI with CRM Systems: Enhancing Customer Relationship Management Through Intelligent Automation. Journal of Informatics Education and Research, [S. l.], v. 4, n. 3, 2024. DOI: 10.52783/jier.v4i3.1768. Disponível em: https://www.jier.org/index.php/journal/article/view/1768. Acesso em: 1 may. 2026.