Factors Influencing Employee Turnover in the IT/ITES Sector in NCR: An Empirical Study

Purpose – The IT and ITES sector plays a crucial role in India's economic growth, but it faces significant challenges related to employee turnover. This study aims to investigate the work-related factors that lead to employee turnover in IT/ITES industry in NCR. It conducts an integrative review to analyze existing literature, assess the current status, conduct a quantitative study and propose a research agenda for future studies.

Design/methodology/approach- A total of 85 articles published between 2000 and 2023 were analyzed, with a specific focus on identifying the reasons behind employee turnover. An online survey (n=100) was conducted on IT/ITES employees in NCR.

Findings- The research findings suggest that organizational trust, coworker relationships, meaningful work, technology, recognition, feedback & growth opportunities, and work-life balance are factors that influence employee turnover in IT/ITES industry. These factors collectively impact employees' decisions to stay or leave their jobs.

Research Limitations- The study's focus solely on the IT/ITES sector in NCR could restrict the applicability of its findings to different industries or geographic locations.

Practical implications- The practical implications of the study include providing insights for IT/ITES companies to develop strategies that address the issue of high employee turnover. This can help in reducing attrition rates and retaining talent in the industry. Understanding the factors can assist the organizations in enhancing the overall employee experience enabling them to thrive in today’s competitive landscape.

Originality/value- This study adds to the existing research by exploring how various work-related factors predict employee turnover. A conceptual framework is proposed and validated through empirical analysis that includes organizational trust, coworker relationships, meaningful work, technology, recognition, feedback & growth opportunities, and work-life balance as antecedents of employee turnover.