Emotional Intelligence among Banking Professionals

Abstract

When utilised in a professional setting, emotional intelligence contributes to the creation of an environment in which individuals exhibit a level of concern for their interpersonal connections that is equivalent to that of the whole community. Although businesses have known for a long time "that Emotional Intelligence (EI) is extremely important in the workplace, they have" not always done a good job of conveying this concept to their employees.  As the relevance of emotional intelligence (EI) becomes more apparent, it will become just as important to acquire people who have acquired a high degree of emotional maturity as it will be to acquire academic qualities. Businesses that are emotionally intelligent are able to maximise their chances of achieving commercial success and significantly boost their overall level of productivity. When employees are placed in emotionally charged organisational environments, there is a greater likelihood that they will maintain positive ties with one another and give individualised services.  As a consequence of improvements in technology, altering client expectations, increased levels of customer awareness, and the acquisition of additional resources, the range of services that may be supplied has expanded. Both the environment and the culture of the workplace are undergoing profound changes, and as a direct consequence, businesses are having a difficult time keeping up with the evolving needs and requirements of their target markets. Employees may go through a very stressful experience as a result of this, which may lead to challenging conditions inside the organisation. As a direct consequence of this, employees' morale, levels of happiness, levels of motivation, levels of devotion, and levels of production all decline. One sector that exemplifies this is the banking industry. As a consequence of the growth of their concept of services, which now involves offering services both online and offline, the banking business in India has become increasingly focused on satisfying the needs and wants of its customers.